GREAT Customer Service

[Helipilot]

I placed an order for a NEXA Piper PA-18 2710mm on Monday the 21st and received it today. The fuselage had some damage and I notified Motion of the problem. Within less than two hours I received an Email from a gentleman by the name of "Ed" telling me they had shipped me a replacement fuselage. Guys, I have been in this hobby for forty years and have NEVER experienced this fine level of customer service. THANK YOU Motion and Ed. Wish I could have posted this where EVERYONE could have seen it but felt the Airplane Group was the best place. Merry Christmas to all you pilots out there.
Jon Ellis

[LangdonJohn]

This is a very high level of care and marketing automation, right? good job

[Verkindgetoriks]

Yes, this is really good work, it is worth a lot of praise when the user is 100% satisfied after receiving the service and then expresses a desire to repeat the order. This is all thanks to the good optimization of the company, I remember reading an article on this topic on this site Marketing automation Singapore. A very good method of increasing the customer base and the number of sales. I think a company needs to reconsider its attitude to the service,all the same people are bought and paid for. I have long taken note of such a life hack and have been practicing in my business for a long time.

[James]

Happy to hear it Helipilot ! Thanks for posting