E-Flite Support

[mburton47]

Can anyone tell me if E-Flites support is good and do they back up their planes?

[doctormike]

E-Flite is good...Motion RC is EXCELLANT! Doc

[mburton47]

E-Flite is good...Motion RC is EXCELLANT! Doc

Just curious because I talked to them today about a problem and I got the cold shoulder. Brand new T-28 maidened last saturday and the whole wing came off. Investigated and found no glue was used to attach the plastic inserts to the fuse for screwing the wing to. Total loss on plane.

[doctormike]

Wow! Are you talking about Motion RC? Doc

[Pheonix]

This plane should be in warranty. Motion is really good at making good on their products. I had a receiver failure and Horizon sent me all the parts to rebuild it. Send Horizon pictures of the wrecked plane and a copy of your receipt, and they will make things right for you. They did for me.

[Pheonix]

E-flight supports their products. The receiver failed in my T-28 and they sent me all new parts, fuse, wings, receiver, and hatch. They are fair and stand by their products.

[xviper]

Just curious because I talked to them today about a problem and I got the cold shoulder. Brand new T-28 maidened last saturday and the whole wing came off. Investigated and found no glue was used to attach the plastic inserts to the fuse for screwing the wing to. Total loss on plane.

It would nice to know who "them" was. I would find it odd for either Motion or Horizon Hobby to respond negatively unless there was a part of the story that isn't being relayed.
I'm in Canada and one of the original batches of Eflite Carbon Z Cubs (the giant one) had an ESC failure in mid flight and the plane crashed (totaled). This was a guy at my flying field. He bought the plane at a local shop. A couple of back and forth emails and phone calls to Horizon and he was sent a complete new Cub. Personally, I purchased one of the big Eflite Carbon Z T-28's locally last summer and just before winter, one of the wing servos fried. 2 emails later and Horizon sent me a free servo. There was also an issue with retract failures with this T-28. Horizon made good in all cases and sent replacements.
With this track record, for them to treat you in this manner, would indicate something drastic has happened to the way they deal with customers or there's something missing in the story.

[mburton47]

It would nice to know who "them" was. I would find it odd for either Motion or Horizon Hobby to respond negatively unless there was a part of the story that isn't being relayed.
I'm in Canada and one of the original batches of Eflite Carbon Z Cubs (the giant one) had an ESC failure in mid flight and the plane crashed (totaled). This was a guy at my flying field. He bought the plane at a local shop. A couple of back and forth emails and phone calls to Horizon and he was sent a complete new Cub. Personally, I purchased one of the big Eflite Carbon Z T-28's locally last summer and just before winter, one of the wing servos fried. 2 emails later and Horizon sent me a free servo. There was also an issue with retract failures with this T-28. Horizon made good in all cases and sent replacements.
With this track record, for them to treat you in this manner, would indicate something drastic has happened to the way they deal with customers or there's something missing in the story.

There was nothing left out of the story when I talked to them. I just got the impression that he wasn't interested in the problem. He did say that they would have to look at the email and photos I sent them. Just to let you know I purchased the plane at my local hobby shop. I wish that I had purchased it from Motion RC as their support is fantastic.

[xviper]

There was nothing left out of the story when I talked to them. I just got the impression that he wasn't interested in the problem. He did say that they would have to look at the email and photos I sent them. Just to let you know I purchased the plane at my local hobby shop. I wish that I had purchased it from Motion RC as their support is fantastic.

OK, so it was Horizon you talked to? Or was it your local hobby shop? You still haven't specified. The only reason I asked was that you left out the part about who "them" was and we still don't know for sure who it was. That's "missing" information that you haven't considered to be missing. It leaves us with a bit of imagination to figure out everything that's involved.

[bradl4648]

yea I agree xviper2 with what you said having all the info is a must. I am a cst here at motionrc. I would have called horizon and looked further into this issue they have always helped us out and many others. That is the biggest issue any more with local hobby shops some owners just do not want to help customers after the sale which is part of the reason your seeing less of them around. Now remember guys I did say some owners LoL. If I were you mburton47 I would re call them and see what is happening with the email and pic, you sent them be that squeaky wheel they will try and help you out. Thanks you guys for all the kind word they really help brighten up the day!!!!:cool:

[StormyDog1962]

Yes Horizons is a stand up company if you have a legitimate claim, they will often times ask for the item to be returned so they can evaluate it and this can take some time but they stand behind their product and will replace it if they feel they are responsible. Often times we hear of an issue but many details are left out and remember they have to take your word as to what happened so don't be surprised if you do sometimes receive some skepticism from a manufacturer, it's the nature of the industry. Lets face it not everyone is on the up and up. Good Luck and as Brad stated before if purchased from us we will get involved if we feel one is getting the run around.

[xviper]

And we still don't know exactly who "them" is. :huh: If it's the LHS, I'm not surprised. There are 3 LHS here who sell every manner of planes and several online shops in Canada. It is a well known fact that if there is any sort of problem with the product, don't bother going back to the shop. We know full well that if it's Horizon products, we deal directly with them and they're generally really good. If it's FMS, we have to go directly to the distributor and even then, it's a hit and miss affair. If it's some lesser known brand, we're just hooped, plain and simple.
A little nit pick ................... "Eflite" does NOT have any support. It's Horizon (who distributes and sells Eflite) that does. A while back, I found the only online shop that sells Horizon products at a discount but they didn't sell to Canada. If there was any problems with the product, forget it. They just refer you to Horizon.

[mburton47]

And we still don't know exactly who "them" is. :huh: If it's the LHS, I'm not surprised. There are 3 LHS here who sell every manner of planes and several online shops in Canada. It is a well known fact that if there is any sort of problem with the product, don't bother going back to the shop. We know full well that if it's Horizon products, we deal directly with them and they're generally really good. If it's FMS, we have to go directly to the distributor and even then, it's a hit and miss affair. If it's some lesser known brand, we're just hooped, plain and simple.
A little nit pick ................... "Eflite" does NOT have any support. It's Horizon (who distributes and sells Eflite) that does. A while back, I found the only online shop that sells Horizon products at a discount but they didn't sell to Canada. If there was any problems with the product, forget it. They just refer you to Horizon.

Sorry guys about leaving out some info..I'm new at this forum thing. Yes, it was (Horizon) that I talked to. I gave the guy a blow by blow description of everything I did that morning and what happened with the plane. I'm not saying that I didn't get support but he never asked any questions about anything. Maybe he was having a bad day. I'll wait to see what happens after they get a chance to read my email and look at the photos. These forums are great for just about anything in RC and I appreciate you guys getting back to my problem.......thanx

[xviper]

Yes, it was (Horizon) that I talked to.

I'm a bit surprised. This is not like what I've experienced or have heard about Horizon. After all the years of building up such a solid reputation, this would certainly be a blight on that record.

[mburton47]

Hopefully I will hear from them within a week and will let you know what they decide.

[retiredflyer]

I have also had great support from Horizon. I had a few problems arise with my Spektrum radio and they promptly took care of it. Of course it was still under warrantee but the response and follow-up were terrific.

[doctormike]

Before I discovered MRC, I bought from Horizon. They are both stand up companies. Doc

[mburton47]

:)Here's the latest and greatest. I called Horizon yesterday to see if they had a chance to look at the email I sent them. This particular gentleman that I talked to was a total opposite from the previous one. He looked up my email and it turns out the photos didn't come across. He asked me several questions and looked up my account and told me what I needed to do. He sent me an email for me to reply to. This guy was a great help. I sent him what he needed today so now I have to wait for them to reply. Much better experience this time.

[StormyDog1962]

Unfortunately that can happen, you get the wrong guy on the phone who simply doesn't care. That's what separates us from the competition, we've all had bad customer service and so having experienced it firsthand we strive to give the Best in service plus we all fly RC here at MotionRC and don't read from a troubleshooting sheet. Stay tuned to MotionRC as we have Big Plans!!