Customer Service

[highpoint1@outlook.com]

In today's world, many businesses don't care about your feelings towards them! It is my personal belief
that the Internet has a great deal to do with that!

Back in in the days before cyber space, companies and
bussiness had to care about how you felt about them
because there was always a competitor near by looking to take your customer away at the first chance
they get!

Why was that? Well brick and mortar then needed
the locals to survive. We as customers had value.
Today businesses have the world at your finger tips
dancing across whatever surface you have. Cell phone, tablet, computer, smart TV... If you leave Unsatisfied
the whole world is searching for the best online deal.

Think about how often you hear so & so are closing
after 50-75 years in the business. Overhead lack of robust clients...

I think about this every time I do bussiness with
MotionRC, who acts like a brick and mortar stand alone! What great and friendly and knowledgeable
staff!

They deliver, each and everytime, and my their client
until I'm no longer alive!

Thanks for making me feel like I matter!

Califorian Jim

I have more than 10 or more hobby shops within 20 min. Drive and I would rather give my bussiness
to a company I'll have to wait for UPS.

Why?
Because they work for it and they truly enjoy
every moment right down to YouTube🇺🇸❤️👍🏾

[StormyDog1962]

Thanks for the kind words Jim as all of us here at MotionRC know what's it like to be on the receiving end of poor customer service so we take great strides in making your experience the best it can be. We are always open to suggestions and we are glad to have a Loyal customers like you!! Thanks!!

[Grossman56]

I was about to sign off when this thread caught my eye, I never miss a chance to say what I think about Motion R/C.
I've been a customer for over three years now and a moderator for almost a year, and I love to push Motion R/C whenever I get the chance. Why? Because they are MY Hobby Store.
Jim's right, I have LHS's around, but I prefer to deal with Motion, at least to the point that they get first chance at my purchase. There have been a few times where they don't have or have discontinued certain items, then I'll look elsewhere, but that doesn't happen very often.
I still think that some of the best advertising comes from word of mouth and I don't mind wearing my Motion R/C tee shirt and ball cap to every event I go to and when asked, I'll go into great detail on what fantastic service we all get from them, which seems to astonish a lot of people because their reluctance to deal with anyone on line. Why??
Poor customer service, simple as that.

Great job guys at Motion R/C!!

Grossman56

[crxmanpat]

Whenever I go to the field with my Freewing and FMS birds, I always get questions about them. And I make sure and tell everyone where I get them, and what great prices MRC has. I bought my first plane from MRC in October 2014, and they too have been my go-to hobby store ever since.

[T-CAT]

Absolutely. I've always had great service from MotionRC all these years, and I'm extremely glad they're around not only because I get to enjoy their product line-up and my hobby more, but for the hobby industry in general. They work hard, very hard, and much of what goes on behind the scenes to make it all happen can go unnoticed, so it's nice when I get a chance to tell them that I (and we) do really appreciate the lengths they go to provide great products, fair pricing, and excellent customer service. I tend to associate myself with individuals who have a passion for what they love to do and what they love learning and sharing, and although MotionRC is a business (all companies need to make enough profit to sustain and thrive), it's never just about money, and THAT always speaks louder than anything to me. I support folks who enjoy this hobby, and helps evolve the hobby into new, exciting, and overall beneficial (for the hobbyist and hobby) ways. MotionRC tends to fit that description to me.

I've met many MotionRC employees now in person, and they have all been great people, and I always look forward to flying with them and seeing them around. Hold on...., maybe I should be disgruntled that you influence me and my wallet to shed cash quicker than it comes in with all your great products :D ;). So, thanks ya'll! :D

[Grossman56]

I hear you, my biggest thrill this year, without a doubt, was to actually meet Charlie, Benjack, Lon, Mike and Ryan at NEFI, along with Captain Kevin Fraser. I'm hoping to see some more of the guys from the Squawk and from Motion R/C at next years NEFI. It puts a different light on chatting with the guys after you've met in person.
BTW, every one of the is a fantastic guy!!!

Grossman56