There is a manufacturing issue with the tail boom and wing spars of the E-Flite Radian XL . (See attached) I commend E-Fite for issuing the SB's. I love this kind of technical support of a product!
But the Radian XL is marketed to the PNP/ BNF crowd. They have paid a premium for this simple glider, not to have to "build" it. To have this kind of customer rework their glider so as to maintain the warranty is ridiculous! While I commend E-Fite/Horizon Hobbies for issuing the SB's they have fallen far short of great customer service.
They need to issue a revision to these SB's. There should be a "Buy Back Program" for the Fuselage. To expect the target customer to perform this kind of rework is not realistic. There is far too great a risk that the repair will fail as a result of control binding (glued push rods from the over flow of CA)!
There also needs to be a Customer support program issued (mentioned) Like a $30 coupon for the cost of the glue and the loss of product value from the marred components as a result of the repair (most likely will not look like new). And compensation for the customer's time, for those that do perform the repair.
But the Radian XL is marketed to the PNP/ BNF crowd. They have paid a premium for this simple glider, not to have to "build" it. To have this kind of customer rework their glider so as to maintain the warranty is ridiculous! While I commend E-Fite/Horizon Hobbies for issuing the SB's they have fallen far short of great customer service.
They need to issue a revision to these SB's. There should be a "Buy Back Program" for the Fuselage. To expect the target customer to perform this kind of rework is not realistic. There is far too great a risk that the repair will fail as a result of control binding (glued push rods from the over flow of CA)!
There also needs to be a Customer support program issued (mentioned) Like a $30 coupon for the cost of the glue and the loss of product value from the marred components as a result of the repair (most likely will not look like new). And compensation for the customer's time, for those that do perform the repair.
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