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VOTE NOW! CRASH CONTEST RULES & ENTRIES
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Onboard crash video of one of my scratch-built airplanes.Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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Just last week this happened. Sounds like my receiver lost power and reset itself after the fact (you can hear the tones at the end). https://www.youtube.com/watch?v=ZGViuEvP46A
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Oh man Chris! The sound on the slo-mo was great thoughOriginally posted by Chris Reibert View Post
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I think what made the difference for me was 2 things: 1) Immediately after the crash, I went ahead and ordered another F-4 at my cost (being the glutton for punishment that I am), not expecting any replacement, and then 2) I went ahead and opened a ticket and explained what happened and was able to send them the defective servo. This happened fairly soon after my initial purchase. It took about 2 weeks for them to consider the issues and test the servo, and then after that, they issued a credit for the ARF, so I was somewhat lucky in having a provable issue. And that's how I ended up with 2 F-4's, so with the replacement, I turned it into a Blue Angel livery, so I'm not sorry I ended up with 2 of the same jet.Originally posted by Mal View PostHugh, Thank you for your insightful well written comment. It was nice to hear that Motion RC did step up to the plate an extend the courtesy to replace your lost plane after the hardware defect caused the crash. All I asked was for them to replace mine at their cost as so that they would not have any out of pocket expense. I will reach out to management and tell them about their rep that refused to give me any help. Hopefully management will step up an offer some assistance as they did for you.... Again Thank You.... nice response.
One for "show" flights and the other for every day punishment!
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Hugh, Thank you for your insightful well written comment. It was nice to hear that Motion RC did step up to the plate an extend the courtesy to replace your lost plane after the hardware defect caused the crash. All I asked was for them to replace mine at their cost as so that they would not have any out of pocket expense. I will reach out to management and tell them about their rep that refused to give me any help. Hopefully management will step up an offer some assistance as they did for you.... Again Thank You.... nice response.
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Mal if you feel that Motion RC gave you no support, then that's the way you feel and I think you have the right to voice your displeasure. It doesn't help you that most of us have had excellent experience with their support and I have been one of those that have always been very satisfied. Nothing is ever perfect in this hobby. Equipment fails from time to time just as we all fail to be perfect pilots from time to time, we just have to take our lumps and move on. I had an elevator servo failure on the second flight of my F-4 on take-off a couple years ago, resulting in a spectacular crash. I was very lucky (and actually didn't expect it) when Motion gave me a credit for a new ARF (the EDF and ESC were not damaged), but if they decided not to, I wouldn't have held it against them. I understand that "mishaps" are a part of this hobby and it is difficult to "prove" the exact cause of a crash. One of our top jet pilots (Franco De Muaro) not long ago crashed a $15,000 jet he was building for a customer because his "buddy switch" on his expensive transmitter failed - now that's something to cry about!
I've never used the Admiral receiver, but many others swear by them. I only use the Spektrum AS3X receivers (over 25 of them) only because I am very comfortable programming them and have only had 1 brown out (which resulted in my Stinger 90 flying off into the Everglades), which I thought was the receivers fault but later learned it was my fault in antennae placement. I only learned my error when I posted a photo of my re-painted F-18 Canadian when a couple guys here in this forum stated that I might have a problem with signal loss with my antennae being too close to the battery. And here I thought I knew what I was doing. I now include a satellite if there is any question about interference from a battery. I had originally placed the antennae in my Stinger too close to the battery, but didn't get a brown out until flight number 60 or 70. I then stupidly repeated the same setup with my replacement Stinger and got a brown out after 25 flights, but was able to land it with no damage. After I re-oriented my receiver antennae and added a satellite, no problems. A good friend has an F-14 Tomcat he has flown over 150 times including in competition but the last flight we flew together, he lost signal, fortunately at the end of the runway after landing. We checked everything we could, but then I noticed his antennae was running underneath the battery tray, mystery solved. In flight, the battery did not mask the antennae from the transmitter, but on the ground with the transmitter above the battery, it did cause interference.
Anyway, all we can hope for is to have mechanical failures be limited to only occasionally (since my pilot skills cause the majority of "mishaps" anyway). And BTW, I've not had any better luck with support from HH, but I do believe both outfits try their best, within reason. I hope you have better luck with support in the future.
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I’m not bashing anyone just stating the facts .....Just the facts no opinions.... I had purchased new equipment, had a failure of that equipment......
and received ZERO SUPPORT from Motion RC ....... not even a token discount in an attempt to say “we appreciate your business” I’m sorry you had an “issue”
because we pride ourselves on superior customer support we will help you out to replace the Plane, Receiver, and Battery that you purchased from us.
So please show me EXACTLY where ANY Customer Support was extended to me. PS if it was the transmitter I would be having a problem with my other planes with Spektrum receivers. I’m not going to debate the issue...... no product is 100% flawless and completely void of manufacturing defects.......the fact is Motion RC gave me ZERO SUPPORT ...... That is all I’m saying and if anyone disagrees please show me EXACTLY what was done by them to make this right?
If anyone feels ZERO SUPPORT is acceptable than no further comments are needed. I just put this out there in case others have had similar experiences ( look at the reviews on the Admiral Receiver ) others have also had failures.
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What exactly are you trying to achieve you joined this just to rant if you have been flying as long as you say you have then you should know stuff can and will happen. and most companies will not accept liability for a crashOriginally posted by Mal View PostI have been flying 25 yrs, never lost control of a plane with any of my Spektrums ... I know the difference between mechanical failure and loosing all control 3 times in first minute of flight.
I’m glad that most have had good experiences with the admiral receivers...
Bottom line you can not say that there is a ZERO failure rate with any product. It is how a merchant stands behind the ones that DO FAIL. I asked for a free replacement... they said NO WAY..... as a gesture of GOOD FAITH I asked if they would sell me a replacement at THEIR COST.... they had a chance to make this right at NO OUT OF POCKET COST to them.... they said NO and offered no help.
PLEASE TELL ME WHERE THE GOOD CUSTOMER SERVICE WAS?
let's be honest if every company did that they would get taken for a ride not to mention it could of been your transmitter I've had brown outs and its not normal to get recovery if the receiver dies out You said you had 3 control losses in 1 minute of flight so really you never had control of the plane and of it was a first flight how can you be sure you didn't make a mistake accept the fact you put a plane down and move on no one here wants to hear how it wasn't my fult it was the plane/battery/aliens get over yourself
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I have been flying 25 yrs, never lost control of a plane with any of my Spektrums ... I know the difference between mechanical failure and loosing all control 3 times in first minute of flight.
I’m glad that most have had good experiences with the admiral receivers...
Bottom line you can not say that there is a ZERO failure rate with any product. It is how a merchant stands behind the ones that DO FAIL. I asked for a free replacement... they said NO WAY..... as a gesture of GOOD FAITH I asked if they would sell me a replacement at THEIR COST.... they had a chance to make this right at NO OUT OF POCKET COST to them.... they said NO and offered no help.
PLEASE TELL ME WHERE THE GOOD CUSTOMER SERVICE WAS?
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And you are absolutely sure it was a hardware failure and not interference due to placement or where you were flying? I'm assuming you are a competent pilot and know for certain YOU didn't crash the plane. There is a huge number of us that have been using Admiral receivers without any problems that we know of.Originally posted by Mal View PostMotion RC doesn’t stand behind there products and doesn’t care about any customer satisfaction! Purchased new Flightline Corsair with Admiral Receiver
( recommended by Motion RC Salesman ) After low power range check I went to fly plane and had three signal loses and crashed new plane. Contacted Andrew and was told “tuff luck stuff happens” and “unless you can prove the receiver was defective” we won’t do anything. I asked for a discount on replacement and was told NO Way ......really they should have given me a free replacement but not to even give a discount REALLY, REALLY .....FLY BY NIGHT KINDA BUSINESS
*sorry for the pun*
Motion RC has been around for 8 years and has one of the best reputations for customer service so coming here throwing rocks saying they are not reputable just won't hold much water. MotionRC does in fact stand behind their products when it is certain they are at fault. I have experienced their excellent support on more than one occasion.
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Motion RC doesn’t stand behind there products and doesn’t care about any customer satisfaction! Purchased new Flightline Corsair with Admiral Receiver
( recommended by Motion RC Salesman ) After low power range check I went to fly plane and had three signal loses and crashed new plane. Contacted Andrew and was told “tuff luck stuff happens” and “unless you can prove the receiver was defective” we won’t do anything. I asked for a discount on replacement and was told NO Way ......really they should have given me a free replacement but not to even give a discount REALLY, REALLY .....FLY BY NIGHT KINDA BUSINESS
*sorry for the pun*1 Photo
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