I have been buying from Motion for years and always had SPEEDY delivery by UPS of Fedex (not always sure which). My last 3 orders have been EXTREMELY slow in coming and I noticed they are using DHL now for all my latest deliveries. The time frame is up to 3 times longer for delivery and NO I can't blame it on the virus because all other thing I order have not slowed down. I hope they reconsider this business model as sometimes you need to get it quickly .
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My recent orders have also been shipped via DHL and appears to be handed off to USPS after that. It does appear to be taking longer to arrive. These weren't aircraft that were ordered though, rather various accessories. These deliveries have been a bit slower to arrive.
When I order another aircraft, I'll have to see which shipping company is used by default. However, for aicraft orders I usually spend the extra $10 for FedEx shipping option that is offered, since the estimated date of arrival is sooner than the default shipping. Sometimes FedEx delivers it on a Saturday and that's also nice.
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I hate DHL with a passion, at work and for home delivery. Out of the big carriers, the worst run by far.
Unfortunately, I placed and order and didn't know there was a change, or I'd have paid extra to avoid DHL.
I suppose you can't expect much for "free" shipping, but moving forward I'll pay the extra and get decent service. It will probably reduce my small orders from MRC, but I'll try to bundle them into larger orders. Fortunately, I can get most the ancillary stuff off Amazon shipped fast and "free" with Prime.
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Originally posted by MANFRED View PostI have been buying from Motion for years and always had SPEEDY delivery by UPS of Fedex (not always sure which). My last 3 orders have been EXTREMELY slow in coming and I noticed they are using DHL now for all my latest deliveries. The time frame is up to 3 times longer for delivery and NO I can't blame it on the virus because all other thing I order have not slowed down. I hope they reconsider this business model as sometimes you need to get it quickly .
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Originally posted by RRHandy View PostWe pay for the shipping in the price, go to RCCastle and look at the price there and then shipping cost and you will see it will equal out, we just get it faster. Nothing in life is free.
Edit; I have to recant my statement, RCCastle now charges the same
Happy 4th.
Mike\"When Inverted Down Is Up And Up Is Expensive\"
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Originally posted by RRHandy View PostWe pay for the shipping in the price, go to RCCastle and look at the price there and then shipping cost and you will see it will equal out, we just get it faster. Nothing in life is free.
Edit; I have to recant my statement, RCCastle now charges the same
The one by EMS was actually done through "Aramex". Yup, if you guessed that's a United Arab Emerites company, you were right. That package went directly to UAE, then to Germany, then to Kentucky, then to near the Great Lakes, then to Winnipeg before getting to me in Calgary. Yet, it got to me in about 1.5 weeks. The shipment was handed over to UPS in Germany. Super weird and I'm still wondering if brokerage fees are about to show up. They had to broker it twice.
The same shipping method is stated for an airplane (EMS). Now I'm curious what that's going to go through if I bought one. The cheaper way is still 45 - 60 days.
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One thing is was reading about was the supposed halt of all EMS shipping from China, at least to the US, but possible other countries as well and may be worth checking into for Canada bound orders. Evidently, EMS travels by commercial airlines, which were ceased. Some people on another forum ordered custom jets coming from China and they couldn't get them via EMS shipping, so they were looking into alternatives like via boat, etc. Definitely validate this though as it was just some information I ran across and I'll not sure how accurate it is since I haven't looked into it further.
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We started using 3 different DHL shipping methods in order to avoid the USPS. In our area, all our USPS packages go through what we call the "Elk Grove Black Hole". Unfortunately the USPS Elk Grove sorting facility near Motion RC has never heard of "First in, First out". They have been extremely slow with some, but not all, packages. At last once per week, all the packages we ship that day get stuck in the USPS Elk Grove sorting facility for weeks. This has been happening on and off for years but now it happens once per week. USPS packages are taking 2 weeks to leave the Elk Grove sorting facility and 3 weeks to get to customers. We were spending extra to ship via priority mail but it did not help, USPS delivery remained 3 weeks for "2-3 day" Priority mail packages. We complained to everyone and anyone who would listen at the USPS but nobody seemed to care and the problem continued to get worse. We had to reship the same packages and provide refunds to customers only to have the original package show up at the customers house 3 weeks later. When it got to the point this was happening to about 15% - 20% of all the packages we ship via USPS, we had to stop using USPS. We make a huge effort to ship your orders quickly only to have the postal service sit on the packages for 2 weeks in Elk Grove. If you received your USPS package in a reasonable amount of time, you were one of the lucky ones. We're still tweaking the DHL service. The fastest DHL service is called "expedited plus". We put this on our website for a small upgrade charge depending in the size of the package. Since the postal service does not currently work in our location we switched to DHL but we're open to other services if any of you can suggest alternatives. Thanks for your patience everyone. Please keep the feedback coming.
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Originally posted by Tom View PostWe started using 3 different DHL shipping methods in order to avoid the USPS. In our area, all our USPS packages go through what we call the "Elk Grove Black Hole". Unfortunately the USPS Elk Grove sorting facility near Motion RC has never heard of "First in, First out". They have been extremely slow with some, but not all, packages. At last once per week, all the packages we ship that day get stuck in the USPS Elk Grove sorting facility for weeks. This has been happening on and off for years but now it happens once per week. USPS packages are taking 2 weeks to leave the Elk Grove sorting facility and 3 weeks to get to customers. We were spending extra to ship via priority mail but it did not help, USPS delivery remained 3 weeks for "2-3 day" Priority mail packages. We complained to everyone and anyone who would listen at the USPS but nobody seemed to care and the problem continued to get worse. We had to reship the same packages and provide refunds to customers only to have the original package show up at the customers house 3 weeks later. When it got to the point this was happening to about 15% - 20% of all the packages we ship via USPS, we had to stop using USPS. We make a huge effort to ship your orders quickly only to have the postal service sit on the packages for 2 weeks in Elk Grove. If you received your USPS package in a reasonable amount of time, you were one of the lucky ones. We're still tweaking the DHL service. The fastest DHL service is called "expedited plus". We put this on our website for a small upgrade charge depending in the size of the package. Since the postal service does not currently work in our location we switched to DHL but we're open to other services if any of you can suggest alternatives. Thanks for your patience everyone. Please keep the feedback coming.
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