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Excellent Service from Radiomaster

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  • Excellent Service from Radiomaster

    Last spring I purchased a radiomaster tx16s on amazon. It worked great, did everything I had hoped for. I was very pleased with it. Then the screen developed a problem: thin, colored lines were obscuring the display image and making the radio unusable. I emailed Radiomaster, describing the problem. They requested pictures of the screen, which I sent. They then asked for proof of purchase, so I sent a copy of my order from amazon. They promptly sent me a free replacement screen. After a bit of searching online I found a youtube video that showed how to replace the screen. I did the replacement this morning. Radio is working great.

    The folks at Radiomaster were so helpful, I thought they deserved a bit of praise.

  • #2
    Originally posted by oldwolf View Post
    Last spring I purchased a radiomaster tx16s on amazon. It worked great, did everything I had hoped for. I was very pleased with it. Then the screen developed a problem: thin, colored lines were obscuring the display image and making the radio unusable. I emailed Radiomaster, describing the problem. They requested pictures of the screen, which I sent. They then asked for proof of purchase, so I sent a copy of my order from amazon. They promptly sent me a free replacement screen. After a bit of searching online I found a youtube video that showed how to replace the screen. I did the replacement this morning. Radio is working great. The folks at Radiomaster were so helpful, I thought they deserved a bit of praise.
    Is this product still sold on amazon? I'm reading reviews and haven't decided to buy it yet.

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    • #3
      Originally posted by boulesring View Post

      Is this product still sold on amazon? I'm reading reviews and haven't decided to buy it yet.

      Basically, yes. I think they have upgraded their radios to mostly be touch screen, which mine wasnt.

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