Official Freewing B-2 Spirit Bomber 86" Twin 70mm EDF Jet

[radfordc]

Trust me guys I own this plane and let me tell you it's real nice. Now that is where the good news ends. I received it with a crushed and cracked wing and body. Now like i do with Horizon many of times i offered to customer service to just send me some replacement parts and i would do the repair work. They informed me as they did when i asked months ago to send me some repair parts for the AL37 another high dollar plane i just purchased and received damaged they could give me a good will $25 credit and just go away.. I called in and asked them how this made sense to loose a guy and his crew that was spending thousands of dollars every month to handle this like that and he informed me If they helped everyone with there problems they would be out of business.
I scratched my head and decided to just take it one more time from this company instead of fighting with a employee and making it worse. But i will tell you this never again. I'm sure this will be taken down but if it helps just a few before its taken down i will be happy i helped. Please understand there planes are quite nice and some of the best in the market but if your looking for help after the sale this is not the place. Thanks for listening. Take it for what its worth..

Hmmm...you sort of left out the part about them offering you a full refund. I guess that didn't support your narrative of being "oppressed".

[viper1gj]

AG61 has heading hold and costs less than the 63. The only advantage of the 63 is if you have differential brakes.

Yep your correct. I've been using an AG63 in my F-16XL for a year now and it is great. I have another 63 here new and unused that I won as a door prize at a jet meet so I will just use the steering part of it in the B2. I drove out to the flying field today to get the leading edge corner of the left wing that got left at the crash site. Now I have all the parts back ready to glue back together and some 8mm carbon rod to replace the busted wing tube. Repairs starting tomorrow.
Gary

[avanti127]

In flight refueling lights. The real one and mine.

Finally completed the mods I wanted to do so ready for test flying first nice non-wind day.

Top lights are controlled via a separate channel so they can be turned on and off at will.

[kallend]

No brakes, just going to us the nose wheel steering output. I think the heading hold type AG63 will be better than the steering damping mode from the stock yaw gyro. I'll post pics of new wheels, repairs, and planned mods when I get them done. I will probably replace my current receiver with a Jeti Assist gyro receiver so I can independently adjust pitch roll and yaw gains. More mods TBD.
Gary

AG61 has heading hold and costs less than the 63. The only advantage of the 63 is if you have differential brakes.

[viper1gj]

AG63 - do you have brakes on the wheels?

No brakes, just going to us the nose wheel steering output. I think the heading hold type AG63 will be better than the steering damping mode from the stock yaw gyro. I'll post pics of new wheels, repairs, and planned mods when I get them done. I will probably replace my current receiver with a Jeti Assist gyro receiver so I can independently adjust pitch roll and yaw gains. More mods TBD.
Gary

[wstimax]

Martin the wings and body are not just imperfections there cracked. I'm offering to do the labor at no cost ??? Seams silly you would want to refund me $700 for $50.00 in some foam parts.



Sent from my T-Mobile 5G Device


-------- Original message --------
From: Motion RC Support <support@motionrc.com>
Date: 4/29/22 8:52 AM (GMT-08:00)
To: Walter <wstimax@yahoo.com>
Subject: Re: Damaged [#T791566]

Hi Walter,

I can offer you a store credit to the value of $25.00 as a goodwill gesture.

https://www.motionrc.com/pages/warranty-policy

Regards,



------------------------------------
Martin
Customer Service.
Motion RC

[wstimax]

First off, no need to be concerned. Thank you for looking into this for me Tom But that isn't exactly the way it went and I'm sure you couldn't know that due to all of the conversation was done over the phone when i called in as I said. And yes as i also said i agreed to concede after also explaining not wanting to repackage such a large plane and taking hours to go to a fed x office and mail back but i would. The complaint i have as i have said was seems it would be much simpler to keep customers happy by just sending them some replacement parts and not being rude over the phone.(After suppling Pictures as was requested) Instead of upsetting a customer and having them go elsewhere and vent to others along the way.. Just seams like good business to me but hey who knows. Thanks Tom

[Tom]

Trust me guys I own this plane and let me tell you it's real nice. Now that is where the good news ends. I received it with a crushed and cracked wing and body. Now like i do with Horizon many of times i offered to customer service to just send me some replacement parts and i would do the repair work. They informed me as they did when i asked months ago to send me some repair parts for the AL37 another high dollar plane i just purchased and received damaged they could give me a good will $25 credit and just go away.. I called in and asked them how this made sense to loose a guy and his crew that was spending thousands of dollars every month to handle this like that and he informed me If they helped everyone with there problems they would be out of business.
I scratched my head and decided to just take it one more time from this company instead of fighting with a employee and making it worse. But i will tell you this never again. I'm sure this will be taken down but if it helps just a few before its taken down i will be happy i helped. Please understand there planes are quite nice and some of the best in the market but if your looking for help after the sale this is not the place. Thanks for listening. Take it for what its worth..

I found this very concerning so I looked into your case. You posted this on 5/1 so I'm wondering if you did not see the last email Martin sent you on 4/29? Martin offered you multiple solutions on 4/29 (though neither was a $25 credit).

When it was clear you were not happy with the plane, Martin asked that you return the entire plane for a full refund and he sent you a pre-paid return label on 4/29 at 4:08PM

[GliderGuy]

Lessons learned from the nose gear repair…for what it’s worth:

• Easy to repair
• Opportunity to make stronger
• Your spare parts box should probably have a set of the plastic parts (door, faring, sub-door, push rod set, etc)
• Thin carbon sheet approx 0.3 mm thin
• Springs (included with parts)
• Replacement nose gear retract servo in case you bend the worm gear

The torque on the plastic mount tore the floor of the cockpit away with it. The cockpit floor is relatively thin foam.

Tips….(place a soft pad on the work surface)…

1. Once you reposition / repair the cockpit floor, cut-to-fit the carbon sheet so as to overlay the plastic mount side of the floor of the cockpit. You may wish to Dremel a 0.3 mm depression in the foam of the cockpit floor foam so the carbon sheet is flush and doesn’t act as a stand-off of the plastic mount
2. It is not obvious but VERY IMPORTANT that you ensure to get the plastic gear mount pushed DOWN far enough. The wrenching / tearing of the foam will make the plastic mount not want to sit down far enough. If not seated down far enough, the steering arm won’t clear the outer plastic fairing. The fairing has a recess for the arm, but I didn’t get it right the first time and had to rip the mount out and start over (thank goodness I noticed before the glue hardened).
3. There is ample room for additional glue around the plastic gear mount. I glued the mount in with Foam-Tac, and added epoxy around the edges of the mount for good measure.
4. BEFORE you get started, don’t forget to remove the LONG wood screw from the forward edge of the plastic mount. (Then screw it back in when you are done). If you cannot find the hole in the wood where it unscrews from, screw it into the wood wherever it contacts the embedded wood.
5. You will see plenty of room for adding extra glue/epoxy around the edges of the plastic mount.

-GG

PS…(1) Don’t try to save a bounced landing / Power up and go around. Then you won’t need the above instructions. (2) Land with minimal speed/energy.

[Hugh Wiedman]

Your B2 looks perfect at the "Head of the Class"! Nice inventory, always liked your Mig and especially the Corsair!

[Icarus the 2nd]

Our grass was cut already 6 days ago, yet with the grass mods she took off and landed effortlessly.

We had a few mph crosswinds, sometimes shifting to tailwind.

I used the clear plasic rudder.

Enjoy the flight & vid, we had a nice sunset.

I really love this plane

[wstimax]

Lol I guess I used the wrong wording.. Im ok if I am not believed or trusted. I was just sharing my experience that is what I thought the forum is for.. We wont all have good experiences and thats ok Some will. As one said maybe he was just lucky but to believe **** dosnt happen keeps are heads in the sand. I also said I love there planes it's just the way I was treated after the sales that bothered me. . Thanks for listening.

[xviper]

This was from my days as a drug dealer / used car salesman ....................................

[xviper]

The pitch axis gain is so low that it is effectively an unstablised axis. It will be interesting to see how it responds to any increase.

Have you had a chance to use the programmer to increase the pitch gain? My programmer is on the way from RCC but for the time being, I'm going to try increasing the master gain to 120% for slow flying (as in take offs and landings) to see if there is any improvement all around. I realize that increasing the master by 20% only increases the pitch gain to 6%, so that may not show up as a change in slow flight pitch stability.
What I'd really like to do is to keep the roll gain as is (@40%) and reduce it slightly with master gain for higher speed flying and increase the pitch gain also to 40% (with the ability to reduce with master gain during the test flight). I think the yaw gain is as high as it is due to it trying to act as a steering gyro. As for the "air" rudder, I don't think the yaw gain needs to be so high, so I'd like to reduce that with the programmer (maybe to ~60%). I have the Assan steering gyro, so I don't need the stock gyro for that purpose.

[Elbee]

Trust me guys I own this plane and let me tell you it's real nice. Now that is where the good news ends. I received it with a crushed and cracked wing and body. Now like i do with Horizon many of times i offered to customer service to just send me some replacement parts and i would do the repair work. They informed me as they did when i asked months ago to send me some repair parts for the AL37 another high dollar plane i just purchased and received damaged they could give me a good will $25 credit and just go away.. I called in and asked them how this made sense to loose a guy and his crew that was spending thousands of dollars every month to handle this like that and he informed me If they helped everyone with there problems they would be out of business.
I scratched my head and decided to just take it one more time from this company instead of fighting with a employee and making it worse. But i will tell you this never again. I'm sure this will be taken down but if it helps just a few before its taken down i will be happy i helped. Please understand there planes are quite nice and some of the best in the market but if your looking for help after the sale this is not the place. Thanks for listening. Take it for what its worth..

wstimax If you post pictures that substantiate your post, I will trust you. Until then, I have some reservation. Your post will remain up, though it is my experience with Motion RC Customer Service requests, if you will contact those representatives, I am certain you will get the assistance you require. Shipping is a carrier issue, not a CS issue, but I bet they will help if they are able. Respectfully, LB

[Skosh25]

[Skosh25]

I've spent over $11K with MRC in the last 3 years (just tallied up my order history....glad my wife didn't see me do it!) which includes numerous planes including the B-2. I've never had a damaged or defective product....maybe I'm just lucky?

[kallend]

"Trust me"

Now that's funny.

Mike

So a guy turns up out of the blue yesterday, with no biographical information or location listed, and in his very first post tell us to "trust" him with a claim that runs counter to the experience of just about everyone who has ever done business with MRC.

Sorry, it doesn't work like that.

[Evan D]

I posted my early received posts over in the RCG thread so Y'all may not have seen that I received mine damaged too. One side of the "fuselage" had a crease in it. It's a foam plane and I've had worse. I did not report it to Motion though I know in the past they ask that you report it, even if you don't want a replacement, so they can keep track of it in case there are a high number of the issues.

In my case there was no damage at all, that I could tell, to the box or the supporting foam packaging.

As far as trust, my motto is trust but verify.


BTW, my current amount of purchases from Motion is $13.5k. Yes I keep track.

[xviper]

if you wish to be taken seriously, please post pictures of both the shipping boxes and plane parts that were damaged for your B-2 and AL 37.

It may have to be an X-fly box from Banana. They haven't gotten much love lately since the B-2 came out. Or maybe from AliExpress? I've received garbage from them lately.